When Peng Logistics launched in 2021, our mission was simple and bold: to transform delivery experiences by prioritizing speed, reliability, and personalized service experiences. The phrase “your instant delivery partner” emerged at that critical moment—not as a catchy tagline or marketing gimmick, but as a guiding principle we built our entire brand around.
The Genesis of Our Promise
At the moment of our launch, we recognized a common frustration among businesses and consumers alike: deliveries that were delayed, communication that was lacking, and an overall disconnect between service providers and client expectations. We asked ourselves, “How can we disrupt the status quo?” The answer was to become more than just a logistics provider—we aimed to be a partner who was there when you needed us, instantly. Thus, “your instant delivery partner” was born—a promise of speed, commitment, and unwavering support from the very first mile to the last.
This is a short Story that led us to launch "PENG LOGISTICS" for Businesses and individuals: In September 2021, I (Samuel Asingba—founder) booked a delivery in PH city for a very short location and because the driver was already at Choba park I was under pressure to pickup quickly, NOTE THAT - Then I was already planning to launch like every other clueless local courier/bike delivery service in Yenagoa. The delivery service double charged me calling it "Express Delivery" and for a moment I was surprised, "Is this not how deliveries are supposed to work?" I asked.
Then I started to do proper research on 'Delivery Services In Nigeria, Their Impact on Businesses and What Businesses actually wanted' - I discovered that 70% of complaints were around slow deliveries, terrible handling and carelessness, Another whopping 20% was on pricing, they want it fast? its overpriced, they want it normal? well doesn't always go as promised - same day turns to 2days. And let's not discuss another percentage that complains of "SAFETY". and while local couriers are usually safer than the bigger delivery apps that don't even know the riders, their biggest problem is profitability - offering terrible prices that undermine their efforts, struggling to keep good riders and compiling numerous orders so they can see the light of day leading to delays that comes back to affect the business owner - angry customers, terrible experiences, mixed packages, the list is endless.
I and My team, decided to take another approach that changes a few key areas, keeping the local touch and improving the Technology locally as you'll read on "HOW IT WORKS", let's take a deep dive into our offerings.
What We Do: A Deep Dive into Peng Logistics
1. Speed-First Deliveries
Our immediate focus is on ensuring that your packages, documents, and critical items arrive on time. Leveraging advanced routing algorithms and real-time traffic data, we optimize every journey, ensuring the fastest possible delivery without compromising safety. This isn’t just about moving goods—it’s about redefining your expectations of what a delivery service should be.
2. Comprehensive Service Offerings
Peng Logistics isn’t limited to traditional courier services. Our portfolio includes:
- Local Courier Solutions: Tailored for urban deliveries, our team of dispatch riders and delivery personnel is equipped to handle fast pickups and deliveries on-demand.
- National and Global Shipping Solutions: Without reinventing the wheel we have partnered with and work with the most reliable Transportation service providers and International couriers who give priority to our packages, ensuring we deliver Interstate and Internationally within and from our locations to the Global markets in record time.
- E-commerce Fulfillment: We partner with online retailers to streamline the entire supply chain—from inventory pickup to doorstep delivery.
- Special Handling and Logistics: For delicate or high-value items, we provide specialized handling protocols that ensure your goods are secure and delivered in pristine condition.
- Real-Time Tracking & Customer Communication: Our tracking systems give you live updates at every stage, transforming uncertainty into assurance.
- GIT Insurance: We have partnered with reliable insurance providers, giving our users the option to opt in for Goods in Transit insurance options for Valuable items.
3. Unmatched Customer Focus
Every solution and service we offer is designed with you in mind. Whether you’re a small business or a large enterprise, our customer support remains a cornerstone of our success. We believe in personalized service:
- 24/7 Support: Immediate responses to queries and rapid problem resolution.
- Flexible Solutions: Customized plans that grow alongside your needs, ensuring you always have the service level required.
- Transparent Communication: From order confirmation to delivery, you’re always in the loop, reinforcing our commitment to being your reliable, instant delivery partner.
HOW IT WORKS
At our core all service offerings benefits from a simple system of Well trained delivery personnel and riders, active customer support systems, Technological systems and fleet managers. We cannot reveal all our processes, but above is an infographic showing what makes our system different and this not only keeps the fees fair but ensure your packages move in real-time.
Why “Instant” Is More Than a Marketing Gimmick
For us at Peng Logistics, “instant” isn’t just a buzzword—it’s reflected in every aspect of our operation:
- Proactivity: We anticipate delays before they occur, actively managing logistics so your experience remains mostly smooth.
- Responsiveness: Our system is built to react quickly to changes, ensuring that your delivery is not just fast, but consistently reliable.
- Innovation: Continuous improvements in our systems and processes ensure that we set new benchmarks in the logistics industry, confirming that our “instant” promise is living proof of our commitment.
A Partnership Built on Trust
When you choose Peng Logistics, you’re not just hiring a delivery service—you’re gaining a partner who values your success. Our approach ensures that no matter how time-sensitive your shipment may be, you have a team of professionals ready to deliver results. This partnership extends beyond simple transactions; it’s about forging lasting relationships that drive growth and innovation.
We Look forward to working with you!
