Nigeria’s small online sellers and e-commerce vendors need fast, affordable delivery plus solutions for COD orders, warehousing, and easy tracking.

Several couriers and fulfillment platforms address this space. Below we compare major players—Peng Logistics, GIGL, Selligate, and others—on speed, pricing, coverage, warehousing, returns, and tech.

 

1. GIG Logistics (GIGL)

Focus: Major nationwide courier (FedEx partner). Known for tech and wide network.
Offers express shipping across Nigeria and internationally.

Delivery Speed: Express options (e.g. “GoFaster” service) claim 24–48 hour deliveries in big cities. Inter-state transit ~2–3 days. (Exact times vary by route.) High reliability on core routes.

Pricing (SMEs): Standard weight/distance rates. GIGL’s Class Plan (₦4,999/month) gives merchants 15% off domestic shipping, 10% off international, free insurance and no COD fees.
Otherwise, COD shipments incur an extra handling charge. Small sellers often use Class Plan for discounts.

Coverage: Pan-Nigeria: drop-off and pickup centers in all major cities (36 states). International reach.

Warehousing/Fulfillment: No public fulfillment centers. Merchants currently drop off parcels at GIGL offices or arrange bulk pickup (free for Class Plan).

Returns/Reverse: Returns to sender on failed deliveries.

Tech Integration: GIGL’s GIGGo app and website handle bookings and tracking. They integrate with e-commerce platforms via API/plug-ins (e.g. for automated order sync). For example, GIGL enables invoicing systems to generate waybills.

Standouts: Nigeria’s largest courier. Great for sellers shipping across states or abroad. Proven reliability and tracking.


2. Peng Logistics

Focus: E-commerce fulfilment (Lagos, PH, Yenagoa, Aba, Owerri, etc). Offers free local warehousing and inventory management to merchants,

Delivery Speed: Fast intra-city dispatch (same-day/next-day) in served states
  • Claims ~90% order-success rate
  • Customers report very fast deliveries and friendly riders

Pricing (SMEs): Pay-per-delivery model with COD support. Fares are “fairly priced” (per Peng’s marketing) and include packaging/handling (No monthly fees, but COD order rejects still cost the seller.)

Coverage: Currently regional – focused on South/Southeast (Lagos, Bayelsa, Rivers, Imo, Abia). Not yet nationwide.

Warehousing/Fulfillment: Free storage at Peng hubs (Lagos, PH, Aba, etc) and immediate dispatch when orders arrive.
  • Merchants get a private real-time inventory link.
  • Auto-sync updates stock after each delivery. 
  • Good for sellers wanting to leave stock at local hubs for fast fulfilment.

Returns/Reverse: Supports COD (payment-on-delivery) with proactive buyer follow-up to reduce refusals
  • Handles returns and proof-of-delivery. (Peng calls customers to confirm orders and reduces failed orders)

Tech Integration: Provides an online system/dashboard – merchants can track inventory and orders. No API currently.

Standouts: Strong COD focus and inventory tools for SMEs. Free warehousing and instant COD remittance help small brands. Peng is highly rated by merchants for speed and customer care.


3. Selligate Fulfillment

Focus: Cash-on-delivery (COD) fulfillment network. Designed for small e-commerce sellers battling high COD rejections. Selligate sets up inventory “distributors” in ~40 Nigerian locations.

Delivery Speed: Same-day delivery: once you assign an order to a hub near the customer, Selligate promises to deliver it on the same day (This assumes your stock is already at the local hub).

Pricing (SMEs): Sellers pay per delivery (includes shipping and handling). Exact rates aren’t public, but model is built for frequent COD orders. Selligate automates COD collection as part of the fee.

Coverage: Distributed network across Nigeria (at least 40 locations). Coverage is best where Selligate has active hubs. Particularly strong in South/West, expanding nationwide.

Warehousing/Fulfillment: Offers secure storage at multiple hubs.
  • After merchants send stock to chosen locations, Selligate handles packing, pickup and delivery.
  • The platform tracks inventory and sales centrally.

Returns/Reverse: Explicit return service – they “help handle product rejections, returns, replacements and refunds”.

Tech Integration: Robust web/app system. Merchants add products, assign distributors (locations), and track each order in real time. And payments from COD sales are automatically credited to the merchant’s wallet.

Standouts: Solves COD risk for small sellers. Automatic payment settlement (same-day remittance) and warehouse-and-deliver model help sellers scale outside Lagos.


4. Tranex (Trans-Nationwide Express)

Focus: Long-standing logistics corporation (PLC). Offers express courier, freight and 3PL. Serves businesses of all sizes.

Delivery Speed: Domestic courier to state capitals and cities (next-day for major routes). International door-to-door shipping via global partners. Reliable, albeit not ultra-fast.

Pricing (SMEs): Standard corporate rates (not targeting micro-merchants specifically). COD service available for additional fee.

Coverage: Nationwide (offices in all state capitals and major cities).
Also handles sea/air freight globally.

Warehousing/Fulfillment: Yes – Offers secure warehouse space with CCTV and inventory control (FIFO, batch tracking).
Provides full e-commerce/order fulfilment services: turnkey process handling customer orders from stock in warehouse to delivery.

Returns/Reverse: Offers retrieval/returns services as part of logistics (common for large couriers). Likely allows returns pickup and restocking.

Tech Integration: Real-time web/mobile tracking for deliveries. Bespoke warehouse management software provides full traceability.
Can integrate shipping processes with clients’ systems.

Standouts: Highly structured. Good for sellers needing professional-grade warehousing and fulfillment. (“Set it and forget it” solution so merchants can focus on sales.


Comparison: Top 4 Fulfilment Services in Nigeria

Company Fulfilment / Logistics Strength Best Use Case
Tranex Full-scale logistics: warehousing, inventory storage, pickup & delivery, freight/haulage, plus real-time web & mobile tracking. Brands that need a structured, end-to-end fulfilment partner for multi-state operations and reliable storage.
Peng Logistics E-commerce focused: free local warehousing, same-day/next-day city dispatch, strong COD handling and an inventory dashboard for merchants. SMEs and online stores that need fast local fulfilment, reliable COD support, and minimal logistics overhead.
GIG Logistics (GIGL) Nationwide courier network with express shipping options, strong tracking/booking app, and international partnerships. Stores with customers across many states (or abroad) that need consistent inter-state delivery and robust tracking.
Selligate COD-centric fulfilment: distributed storage hubs, same-day dispatch when stock is local, order & payment management, returns handling. Sellers that rely heavily on pay-on-delivery and want to reduce refusals and return headaches.


Final Thoughts

We compared the major players, and these four providers consistently hit the real fulfillment standards Nigerian e-commerce businesses need: Tranex, Peng Logistics, GIGL, and Selligate. Each one solves the problem differently, and that’s why they stand out.

These four cover the core pillars of e-commerce fulfilment in Nigeria: speed, reach, warehousing, customer handling, and reliable COD. Any business serious about scaling can build a stable logistics backbone by choosing the one that matches their order volume, customer behaviour, and expansion plan.