Welcome to delivery in Lagos.
If you’ve ever had a package show up late or not at all - you’re not alone. This isn’t just bad luck. It’s a pattern at this point. And for businesses, especially small ones trying to build trust, these delays cost more than time. They cost customers.
At Peng Logistics, we don’t want to pretend it’s all perfect. We know the issues because we’ve faced them too. Here’s the honest breakdown — and what actually helps.
1. Lagos Traffic Is a Beast (But That’s Not the Whole Story)
Yes, traffic is wild. From Lekki to Ikeja — a 50-minute trip can become 4 hours with just one broken-down truck or surprise road closure.
But traffic isn’t the only reason your package is late.
Some delivery companies don’t route efficiently. Their riders don’t check routes or optimize stops. They just “go out and try their luck.”
2. Riders Are Not Trained (or Motivated)
You’ve probably seen it—Riders who call you with bad attitude. Riders who don’t care if your package is fragile. Riders who go offline mid-day because “they had to sort something.”
This isn’t just a people problem. It’s a structure problem.
Most dispatch companies don’t train or track their riders properly. No clear accountability, no performance feedback, and definitely no customer service mindset.
3. No Tracking, No Peace of Mind
If you’ve ever spent your day refreshing your phone, calling someone who keeps saying “it’s coming,” then you know this one too well.
Too many delivery services don’t provide live updates. At best, you expect a Riders call. At worst, silence.
4. Customer Service is Broken
When there’s a delay, you try to call, No one picks. Or you get passed around. Or they lie.
We’ve heard this too many times. That’s why our support team is active on WhatsApp, phone, and Instagram. Not just to reply, but to actually solve problems.
5. What Can You Do As a Business or Customer?
If you run a business in Lagos, late deliveries aren’t just annoying. They hurt trust. People don’t come back. They assume you’re the problem — not your delivery partner.
Here’s what helps:
- Choose a delivery company that’s local and present. (Not just one with an app and vibes.)
- Ask if they offer live tracking and support. If not, run.
- Read reviews from real customers. If you see the same complaints over and over - believe them.
- If things are bad with your current delivery partners in Lagos, without fighting, make a switch to a reliable and local provider.
Final Notes:
Lagos isn’t the easiest place to move goods. But that doesn’t mean delays should be normal. There will be delays, but Everytime? That doesn't sound right.
If you want a delivery partner that shows up, communicates clearly, and gets it done — we’re here.
Let’s be your Trusted logistics partner 🫱🏾🫲🏽
Having troubles with a dispatch service, please feel free to rant below, don't mention any brand names but let's discuss the Lagos delivery wahala together and what you think caused the delay or these delays.
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